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General FAQs

Ordering

How do I place an order?

How long in advance do I need to make an order?

I placed an order but I'm not too sure whether it went through, how do I check that it did?

Allergies and dietary restrictions

My dog has special dietary needs, are you able to cater to special orders?

Licensing

Are you guys AVA-licensed?

Delivery

What are the available modes of delivery and their prices?

My dog gives strangers and the deliveryman a Barking Good reception when they appear at the door. What can I do?

How do I check the available delivery dates and times?

Location

Where are you guys located?

What are your operating hours?

Payment

What are the available methods of payment?

It is safe to pay by credit/debit card?

Product FAQs

Cakes & Cupcakes

How long can I keep the cake for?

Do I have to keep the cake in the fridge? Which compartment of the fridge should I keep it in?

How long can the cake be left outside for?

Should the cake be served chilled or heated up?

What pretty colours! How are they achieved?

What should I take note of if I'm picking up the cake myself?

Crunchy Treats

How long do the treats last?

Soft/Training Treats

How long can I keep these treats for?

How come the shelf life is shorter compared to the Crunchy Treats?

What are some uses of the training treats?

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