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General FAQs


How do I place an order?

How long in advance do I need to make an order?

I placed an order but I'm not too sure whether it went through, how do I check that it did?

Allergies and dietary restrictions

My dog has special dietary needs, are you able to cater to special orders?


What are the available modes of delivery and their prices?

My dog gives strangers and the deliveryman a Barking Good reception when they appear at the door. What can I do?

How do I check the available delivery dates and times?


Where are you guys located?

What are your operating hours?


What are the available methods of payment?

It is safe to pay by credit/debit card?

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