Customization Policy

Hi there!

Interested in creating something custom-made for your pooch or feline?

We have recently implemented some updates to our customization policy, with effect from January 2021, as outlined below:

Custom Cakes:

Our custom cakes will now only be available to customers who have accrued a lifetime spend of $350 and above. The minimum base weight for custom cakes is 500 grams for the chicken, beef, pork or salmon meat options. However, do note that to achieve the desired effect, certain designs may require a minimum weight of 800 grams. For other meat options, the minimum weight is 1kg, subject to protein availability. In the meantime, we are working hard to refresh and update our standard menu more regularly so rest assured that there will still be plenty of designs to choose from. If you have any ideas you would like to share, do feel free to get in touch!

Custom Cupcakes: We are no longer offering customized cupcake options, regardless of order quantity or design.

Minor Aesthetic Changes: We are no longer accepting requests for minor changes to the cake designs (for example, changes in colour scheme, addition of small graphics, etc.).

Dietary Requirements: If your pup or kitten has a sensitive stomach or has certain allergies, we may be able to modify our recipe slightly to their dietary requirements. Please note that the kitchen will accept such requests on a case-by-case basis, and there will be a minimum order quantity required for such customizations.

Thank you for your understanding and feel free to get in touch if you have any further queries!