Changes & Cancellation Policy


Change & Cancellation Policy

No problem, we understand that plans change, and orders need to be altered or cancelled.

For Cancellation:

We have a lead time of 2 days, and orders can be cancelled if we are notified more than 48 hours in advance of your scheduled pickup or delivery time slot. We do not issue cash refunds; instead, we will provide the equivalent amount in store credits, to be used within 6 months of issue.

In the event of last minute cancellations that are made known to us with less than 48 hours notice, there will be no refund and no store credit. We seek your understanding that we have already set aside ingredients and resources for your order and hence would not be able to provide any refunds.

Please contact us immediately should you like to cancel your order at woof@barkinggood.sg, and include [CANCEL, ORDER #1234] as the subject title.

For Changes:
We have a lead time of 2 days, and orders can be changed if we are notified more than 48 hours in advance of your scheduled pickup or delivery time slot. We do not issue cash refunds; instead, we will provide the equivalent amount in store credits, to be used within 6 months of issue. 


For both changes made to bring your order ahead or postpone your order, if we are notified more than 48 hours in advance of your original scheduled pickup or delivery time slot, there will be no charges at all.

For changes made to bring your order ahead, with less than 48 hours notice, there will be a $10 rush fee charge store pickups and a $26 additional charge for deliveries ($10 rush fee + $16 penalty for delivery). 

For changes made to postpone your order, with less than 48 hours notice, there will be a $5 penalty for store pickups and $16 penalty for delivery, over and above the original order amount.

Please contact us immediately should you require any changes at woof@barkinggood.sg, and include [CHANGE, ORDER #1234] as the subject title.

In case of any doubt, do drop us an email at woof@barkinggood.sg or call/text us at 81293550. We’ll get back to you as soon as we can!